Presented By: Ross Sedgewick, Director, Large Enterprise Solutions Marketing, Siemens Enterprise Communications
On Demand: Live Date July 2008
First Contact Resolution (FCR) continues to be an imperative for the contact center and the measure that matters most in terms of operational effectiveness and efficiency. In this webinar, you will learn about tips, tactics and techniques that can increase your rate of FCR -- practical ideas that are based on our real-world experience with contact center customers around the globe. Beyond the 'rapid fire' 30 tips in 30 minutes, there will be time reserved for a questions and answers dialog with the audience, and an opportunity for audience members to submit their own proven ideas for driving up FCR !
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