Presented By: Ross Sedgewick, Siemens
On Demand Available September 16th
Learn what you may or may not need in your contact center....
Ever wondered exactly what some of the latest technologies are really about -- in plain language, and without the hype?
This informative webinar will reveal the meaning and impact of the 10 hottest and most talked about contact center technologies today, and relate them your immediate operational issues and challenges. Learn about technologies such as: Video in the contact center, Speech-Enabled Web, Virtual Assistants, Web 2.0 / Social Computing, Green IT and more. From this primer, you will have a grasp of what the newest technologies are all about, why they matter, and how to potentially incorporate them into your contact center strategies and plans.