Presented By: Tod Famous, Product Line Manager, Cisco
Date: January 19, 2010 1:00 pm
Social media sites are quickly becoming a popular channel of communications among consumers. Many look to social media sites like Facebook, Twitter and others to voice their opinion, ask for recommendations on a product or service, and even to ask for support. Companies are quickly learning the value and influence of this new form of communication, and they are looking for ways to engage with their customers on these social media sites.
In this session, Cisco will provide you with the five essential steps to help your company get started with implementing social media into your contact center including: what tools you need, how to staff for it, and how to track and measure performance. Cisco understands that there is a growing interest in leveraging the influence of social media to assist with providing better customer service, increase customer loyalty, and add to your bottom line. That understood, how do you get started? Please join us to step into social media in the contact center.
ABOUT THE PRESENTER
Tod Famous is a Product Line Manager for the Customer Contact Business Unit. He is responsible for the enterprise and hosted contact center product lines. He has a focus on transforming customer care for large contact center operations through technology and business process innovation. His team is specifically responsible for Cisco Unified Intelligent Contact Management, Cisco Unified Contact Center Enterprise, and related options such as Cisco Unified Intelligence Suite, Cisco Unified Web Interaction Manager, and Cisco Unified E-Mail Interaction Manager. These solutions are part of the broad Cisco Unified Communications portfolio.
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