Presented By: Sheryl Kingstone, Director, Program Manager, Yankee Group; Compliments of Spanlink Communications
Live Date: April 07
Strong customer relationships are critical to the success of many businesses. Businesses rarely have a second chance to make a quality first impression. In a recent survey of contact centers, the top three focuses are improving operational efficiencies, enhancing the customer experience and increasing revenues driven from contact center operations. All three goals are directly associated to the on-going business objective of ensuring customer retention.
In this webcast, participants will gain insight on:
•The impact of customer touchpoints and generational issues affecting businesses
•Top technology projects to improve customer retention
•A look at how companies should transform traditional metrics
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