Presented By: Cory Glover, Senior Product Marketing Manager, Avaya  

On Demand Date: November 2011

With the rapid market shifts in customer service - consumer demographics, mobility, and social media - organizations today are challenged to deliver a superior customer experience while balancing achievement of their business goals. How can you stay ahead of your customer’s needs and expectations?

Proactive customer care has proven to be a powerful tool for improving customer loyalty, growing revenues, and driving productivity. Join this session to gain insights into the latest in multi-channel outbound customer care and learn the top 5 things you can do now to help you build a winning formula for your organization.

In this webinar, we discuss;

- Customer trends and how they utilize different channels
- Example strategies for delivering proactive, multi-channel experiences
- Framework for assessing, implementing and managing an outbound multimedia practice