Presented by Ri Pierce-Grove, Analyst for Customer Interaction Technologies, Datamonitor; Roger Nunn, VP Sales, Voxify
On Demand Available April 26th
As companies look to increase revenue they focus on adding services for existing customers. Companies are using speech applications to market products, increase the communications with customers, make the communications more personalized and directed, while controlling costs. These dynamics are giving way to a new potential for outbound speech applications.
Ri Pierce-Grove, Analyst for Customer Interaction Technologies at Datamonitor, will discuss the latest research on the opportunities for outbound speech applications. Are companies trying to increase revenue, enhance relationships, or increase customer service? How are outbound speech applications different from speech applications taking inbound calls? How do you get customers to view the outbound calls as a service?
Roger Nunn, VP Sales for Voxify, will present a case study of a forward-thinking company that implemented outbound calling and are achieving significant results.
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