Presented By: Sean Mahoney, Lead Voice of the Customer Solutions Consultant, Vovici, a Verint Company
On Demand Date: December 2011
There are seven specific steps involved in creating truly successful customer surveys. Find out what they are in the webinar, 7 Steps to Highly Successful Surveys.
Hear from Vovici survey expert Sean Mahoney as he walks through the planning, key considerations, and critical steps to creating engaging and highly successful surveys, including:
• Surveying the right number of people and helping ensure effective sample sizes
• Crafting survey invitations to drive participation and high response rates
• Sequencing questions to help customers feel engaged and respected
• Closing the feedback loop by acting on Voice of the Customer insights to improve customer experiences and enterprise performance
Start putting surveys and the voice of your customers to work for you. Join us to learn about the secrets, tips and best practices for turning surveys into satisfaction.
The white paper, 7 Steps to Highly Successful Surveys, will help you to apply everything you learn to your next survey project.
About the Presenter:
Sean Mahoney has over 17 years of experience in education, training sales and customer support. As a solutions consultant for Vovici, Sean is responsible for providing tailored product demonstrations and addressing technical requirements for prospective clients. Sean regularly engages with clients in the development of execution strategies for the creation and management of online communities. Sean has also held leadership positions in customer support, research services, and training.
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