In the June 2009 issue of Fast Company magazine, Dan and Chip Heath, writing in their column Made to Stick, argued that the candidate interview doesn’t work.  For many contact centers though, the traditional candidate interview is the only evaluation conducted on the job candidate before they are hired.  Is it time for a new role for the interview?  In this whitepaper, FurstPerson examines the interview and offers ideas on how the interview can be used in the contact center hiring process.

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