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By providing ergonomically correct computer workstations, keyboards, chairs and other service center furniture, management can create a comfortable setting for workers to be more happy and effective.

With call center ergonomics increasingly becoming an important business decision, consider these factors when buying new service center agent furniture. Make sure that your new call center furniture can be adjusted to the specific requirements of the user for a more flexible work environment. Take into account the technological friendliness, quality and price of specific office furniture for a service center before making your investment.

By reading these top white papers, you will learn what you need to know about contact center furniture, such as design challenges and effective furniture layout plans that will create a comfortable and motivating work setting for your agents. Find out about the fiscal advantages of buying ergonomic call center furniture. Begin by educating yourself on ergonomic furniture today and improve the overall performance of your agents and company. To locate vendors that can help you with furniture for your contact center click here.
Furniture

  • Beyond the Cookie Cutter – Cluster Workstation Design
    - Presented by Interior Concepts
     Recently, cluster workstations have increased in popularity. Also known as circular store stations or pods, the cluster workstation has a unique circular setup that allows agents to work in a team environment and more easily achieve the goals of the call center. While the design has returned mostly because call centers are looking for something other than cookie cutter workstations, this furniture layout does offer some interesting benefits. Download our white paper for more information.  Read More...
  • Build a Better Cube: Initial Price vs. Value
    - Presented by Interior Concepts
     There is the old saying that price is what you consider when making a purchase but value is what you expect after the purchase, long after price is forgotten. Call center cubicles and office furniture are no exception. This white paper introduces tips to ensure the best value when purchasing your call center furniture, such as how furniture design can impact voice and data cabling installation (by 25-30%), and varying depreciation schedules. In today’s economy, you can find furniture that can offer both a competitive price and longer-term value. As Warren Buffett said, "Price is what you pay. Value is what you get."  Read More...
  • Call Center Ergonomics – I Can’t Stand to Sit
    - Presented by Interior Concepts
     Who hasn’t thought, "I can't stand to sit at my desk any longer"? Call center employees spend the majority of the day sitting at their desk. A fresh look at Sit-to-Stand workstations provides a unique twist on call center ergonomics. This white paper discusses how frequent position changes can help to prevent work-related repetitive stress injuries and how to incorporate ergonomics into workstations.  Read More...
  • Future Proof Call Center Furniture Design
    - Presented by Interior Concepts
     Change is constant in the workplace and the best way to ‘future proof’ a call center is to design a flexible environment. Since none of us know what the future holds, the best way to design a call center is to make it adaptable to potential needs. Download our white paper to find out issues that you should take into consideration when furnishing your work environment. Sign in to read a copy of this white paper now.  Read More...
  • How Your Furniture Purchase Can Pay for Itself
    - Presented by Interior Concepts
     When it comes time to purchase furniture for agents, supervisors, or administrative employees, a company's bottom line can be directly impacted. But if companies make an informed furniture decision, a furniture purchase can actually pay for itself. Read this white paper for tips to consider when making your furniture purchase.  Read More...
  • Questions to Ask to Optimize Call Center Design
    - Presented by Interior Concepts
     The task of designing or updating a call center is a comprehensive but rewarding task. While this task requires due diligence, the result will be a center that is more functional, productive and thus profitable. The capital investment in the facilities and furniture is insignificant compared to the most important asset; the agents working in the center. By doing it right you will benefit from higher productivity, improved employee morale, reduced employee turnover and a safer, healthier work environment.  Read More...
  • Six Steps to Designing a More Efficient Contact Center Site
    - Presented by Interior Concepts
     Due to a slow economy and the increasing cost of doing business, companies are being forced to work more efficiently and do more with less.  Creating a more efficient contact center can start as early as the design or remodeling process.  Read our SIX STEPS TO DESIGNING A MORE EFFICIENT CONTACT CENTER SITE to make informed decisions when furnishing and remodeling your call center to positively impact your bottom line.  Read More...
  • Trends in Contact Center Floorplans
    - Presented by Interior Concepts
     Having an up to date call center can help to attract and retain workers. Interior Concepts works with call centers everyday to design productive and functional spaces, so we are in a unique position to identify industry trends. Read this white paper for the latest trends in design that we have observed in recent installations throughout the country.  Read More...
  • Untangling Facilities Hidden Costs
    - Presented by Interior Concepts
     One simple change can lower cabling installation costs by 25-30%, reduce cabling and contractor costs by up to 40%, and allow IT to update and change hardware 50% faster. These cost reductions can significantly impact budget when constructing or building a call center.  Read More...