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Review valuable information on call center operations and service technology from our vendors which include SER, Aspect, Interactive Intelligence, Witness Systems, Nortel Networks Corp, and Frost and Sullivan. Begin reading these beneficial resources today to learn more about topics such as security, improving agent performance, performance optimization solutions, web-centric self service and much more!

 


Vendor White Papers

  • Questions to Ask When Furnishing Your Call Center
    - Presented by Interior Concepts

    Selecting the right furniture for your call center may have more serious implications than you might expect. The right environment can reduce health care costs, make employees more efficient and even make your customers happier. The right furniture can reduce health care and workman’s compensation costs by reducing

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