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Selecting the right furniture for your call center may have more serious implications than you might expect. The right environment can reduce health care costs, make employees more efficient and even make your customers happier.
The right furniture can reduce health care and workman’s compensation costs by reducing employee claims. Carpal tunnel, backaches, and muscle tension are major complaints of call center workers, yet can be improved through simple ergonomic solutions. With health care costs increasing 20-50% each year, ergonomics can play an important role in holding these costs to a minimum for your company. What does your company do to address the ergonomic needs of your employees? Interior Concepts has some great suggestions. Call us at (800) 968-3201 for more information.
The specific choices you make when selecting furniture can make the call center a much easier place to work. For example, the correct panel height of agent workstations can improve acoustics and make it easier for an employee to summon a supervisor when needed. Also, what you choose for your workstation panel insert can have a big impact. Some companies offer extra acoustical insert options to make even lower panel heights more sound effective. On the fun side, tackable fabric and marker board panels can make it easier for employees to display personal items or remind them of important events or issues in the call center.
The issues above, including employee health and a pleasant and functional working environment can keep employees happier longer. When your employees are happy, your customers are happy. In the end, this saves money and makes you come out looking good.
Your, feeling more educated already right? Good, here are some particular questions to ask your furniture salesperson.
Is space planning included in this quote?
Space planning is a very important feature that allows call centers to make the most efficient use of their space and resources. Typically space plans include drawings of how the furniture will look. Sometimes companies will put this in as a hidden cost on the quotation.
At Interior Concepts space planning is always FREE. We provide 3-D images of how the furniture will look in your environment so there is nothing left to the imagination.
Is this a custom product?
Most furniture workstations are sold in “typicals”. That means that they offer certain standard sizes of workstations, tables, bookcases, etc… If you have furniture custom-designed to fit your environment and maximize your space you could be looking at quite an expense or long lead time.
Interior Concepts furniture is always custom yet does not have a “custom price”. All of our workstations, tables, and built-in bookcases, are available in 1” increments. No long lead times, no extra charges.
What are my panel insert options?
Workstation panels can make a big difference in functionality, cost, acoustics, and aesthetics. When choosing a panel insert option research of all the options to choose the best fit for you call center. A sales representative should be able to make recommendations. Be careful, when choosing your fabric panel inserts. All fabric panels are not created the same. Make sure yours are of a durable recycled fabric for a longer life and a more environmentally friendly option.
Interior Concepts offers many different panel options. We can customize your station to include many different panel options. Several options are tackable acoustic panels, clear acrylic to allow the supervisor full view of the call center floor, marker board inserts, or several different fabrics for an interesting look.
What kind of warranty can I expect for my office furniture?
Warranties in the furniture industry can be anywhere from three years to lifetime. Also check on warranties for specific hardware items such as filing cabinets, keyboard mechanisms, and seating.
Interior Concepts offers a lifetime warranty on Interior Concepts manufactured items.
What if I need to change my call center around, can I move the furniture?
Many furniture systems are fixed or cannot be reconfigured without a lot of time and effort.
Interior Concepts furniture is modular, which means that we can reconfigure and move your furniture as you wish. If you move, we can move with you.
Can I get one-stop shopping from a furniture provider?
Sure, many companies can sell you anything from side chairs, to executive office furnishings.
Guess what? Interior Concepts is one of these companies. We sell workstations, chairs, and tables for every employee. From the receptionist, to the call center floor, to the executive offices, and even the break and training rooms, we’ve got it covered. Interior Concepts also offers a wide variety of accessories to compliment our furniture. Need to be more organized? We offer paper management systems, file cabinets and pedestals, and wardrobe units. The list goes on and on.
We hope that the above information will make you a more educated consumer. If you have any questions or would like more information about Interior Concepts products, please call us toll-free at 1-800-968-3201 and talk to one our knowledgeable sales representatives.
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