Understanding the Technology, the vendors and the market
Over 7 million calls are handled by speech-based self-service, routing and portal applications everyday and hundreds of mid-to-large sized businesses have implemented speech. Investments in speech are growing at a rate of 22.6% per year.
This whitepaper provides a simple introductory guide to speech recognition solutions and enables readers to:
- Learn about the technology, its history and its uses in today’s environment
- Understand the business benefits of speech solutions
- Identify and learn the various components that compose a speech solution
- Differentiate between numerous vendor products and offerings
This whitepaper also includes Datamonitor’s strategic recommendations to organizations that are currently evaluating or deploying speech recognition solutions in their customer service and service enablement strategies. Download this white paper now