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2020 Roundtable Series

 Presented By: CrmXchange


February 11 Preparing for the Future of WFM
February 27    CrmXchange Presents CX Jeopardy
July Best Practices in WFO
August CX Megatrends to Watch in 2021
September Seamless Customer Experience: Combining AI, VA with Live Agents
October Work from Home to a Hybrid Customer Service