Home > Live Webcasts

2020 Roundtable Series

 Presented By: CrmXchange


January 16, 1:00pm        Can We Just Talk? - What You Really Need to Know About Contact Center Stuff but Were Afraid to Ask
February 11, 1:00pm Preparing for the Future of WFM
May      AI and RPA - Transforming Customer Experience
July Best Practices in WFO
August CX Megatrends to Watch in 2021
September Seamless Customer Experience: Combining AI, VA with Live Agents
October Reduce Agent and Customer Effort