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CX Industry Roundtables



 Presented By: CrmXchange

2019 Roundtable Series

•  March 7                 Best Practices in Analytics and Business Intelligence  
May 9  Strategies for Creating an Effective Customer Experience 
July 11 Best Practices in Workforce Management 
August 6 How to Deliver an Effortless Customer Experience

 

October 3    Seamless Customer Experience: Combining AI, VA with Live Agents

 

 

2020 – Vendor Roundtables

February Preparing for the Future of WFM  
May AI and RPA - Transforming Customer Experience  
July Best Practices in WFO
August      CX Megatrends to Watch in 2021 
September Seamless Customer Experience: Combining AI, VA with Live Agents
October Reduce Agent and Customer Effort