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CX Industry Roundtables

 Presented By: CrmXchange

2019 Roundtable Series

•  March 7                 Best Practices in Analytics and Business Intelligence  
May 9  Strategies for Creating an Effective Customer Experience 
July 11 Best Practices in Workforce Management 
August 6 How to Deliver an Effortless Customer Experience


October 3    Seamless Customer Experience: Combining AI, VA with Live Agents



2019 Tech Tank Multi – Vendor Roundtables

February 7 Preparing for the Future of Workforce Management 
April 16 Customer Delight: Live Demos of Breakthrough Innovations  
June 6 AI and RPA - Transforming Customer Service
September 10       Analytics: Speech, Text, Performance and Predictive
October 29 Customer Delight - Live Demonstrations of Breakthrough Innovations