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2021 Shaping the Journey of the Connect Customer Virtual Contact Center Conference

Sheri Greenhaus
5343 Paylor Lane, Suite 100
Lakewood Ranch, Florida 34240
2021 Shaping the Journey of the Connect Customer Virtual Contact Center Conference

Event Offers a Series of 7 Expert-Led Webcasts and Exhibits by Leading Solution Providers

SARASOTA, FL, February 9, 2021 - CRMXchange presents “Shaping the Journey of the Connected Customer Virtual Conference.” This online event, held March 15 –19, http://www.ecrmevents.com, spotlights proven best practices for creating customer loyalty and retention strategies.

The live events are structured to benefit contact center leaders at all levels - managers, directors, and C-level executives - helping you build advocacy and improved results by: 

  1. Optimizing the Customer Experience
  2. Understanding the Digital Experience
  3. The Growth of New Channels
  4. Work-at-Home Strategy 

Dan Miller, Founder and Lead Analyst and Derek Top, Senior Analyst & Research Director, Opus Research will provide a lively review of case studies and use cases for Conversational AI. “The Goldilocks Virtual Agent Dilemma: Some too Much, Some too Little, What’s Just Right?” The Locknote will feature a series of best practices and live product demonstrations.

Additional conference sessions: 

  • The New Elements of an Integrated Contact Center Strategy
  • Improve Customer Service with Your Work-at-Home Agents
  • Capturing Customer Interaction Insights Without Channel Boundaries
  • AI in the Contact Center: Everything You Wanted to Know (but were afraid to ask)
  • The Road to Better Customer Experiences 

There is no cost to attend this conference. Please visit http://www.ecrmevents.com for more details.  For more information about this or other virtual conferences presented by CRMXchange, contact info@crmxchange.com or call 941-702-8389.


About CRMXchange
CRMXCHANGE.COM Founded in 1995, CrmXchange has long been recognized as a premiere destination online for the exchange of information and ideas on customer relationship management, CX, contact center and customer service issues. With more than a 20-year partnership with industry leaders and analysts, CrmXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. As an early pioneer of Virtual Conferences (over 12 years), CrmXchange understands the role an industry website plays in peer-to-peer communication. Known by our audience as the “event site”, CrmXchange has gained a reputation as an organization of experts in the hosting and marketing of webcasts and other online events.