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2021 Training, Coaching and Employee Engagement Virtual Conference Announced


Sheri Greenhaus
5343 Paylor Lane, Suite 100
Lakewood Ranch, Florida 34240

2021 Training, Coaching and Employee Engagement Virtual Conference Announced

Event Offers a Series of 10 Expert-Led Webcasts and Exhibits by Leading Industry Professionals


SARASOTA, FL, May 5, 2021 - CrmXchange presents “Training, Coaching and Employee Engagement Virtual Conference June 7 -11, 2021 http://www.ecrmevents.com,  The free conference provides a focused educational event for workforce and training teams to benefit from the latest innovative thinking without ever leaving their home or office.

The schedule is designed to provide direction to meet the changing needs of businesses transitioning to a greater percentage of work-at-home agents but will also provide guidance for companies maintaining on-premise and hybrid employees. Among the topics to be covered in-depth are: 

  • Learning how to work in a remote world
  • Best methods for coaching and training remote and on-premise agents
  • How to optimize agent performance in the new reality
  • Developing an effective instructor competency program 

The event will kick off on Monday, June 7 with a focused keynote address entitled “Measuring and Managing Employee Frustration.” It will be presented by John Goodman, Vice Chairman, Customer Care and Consulting.  In this keynote, a metric similar to customer effort, employee effort, will be suggested along with a simple method for obtaining a baseline and tracking.

Additional conference sessions:

-Improving Your Customer Operations with the Right Metrics and Analytics

-Cultural Roadblocks: 3 Simple Steps to Avoid Misunderstanding and Conflict

-Techniques for Driving Employee Engagement

-Best Practices and Technologies to Coach, Train and Engage Your Agent Community

-The Human Side of AI: Coaching and Empowering Agents for CX Success

-Coaching and Training Tips for the Remote Workforce

-Detours: Five Contact Center Success Stories on the Unexpected Route (Thanks 2020)

-Better Customer Outcomes: How Focusing on These Things will Lead to Better Agents, and Happier Customers

In addition to the educational sessions, attendees can visit the booths of leading suppliers in the online exhibit hall. They can then download white papers, videos, product data sheets and other vital content from leading solution providers and organizations such as CallMiner, NICE inContact, Verint, NICE, Playvox, EvaluAgent and Sharpen.

There is no cost to attend this conference. Please visit http://www.ecrmevents.com for more details.  For more information about this or other virtual conferences presented by CrmXchange, contact info@crmxchange.com or call 941-702-8389.

About CrmXchange

CRMXCHANGE.COM Founded in 1995, CrmXchange has long been recognized as a premiere destination online for the exchange of information and ideas on customer relationship management, CX, contact center and customer service issues. With more than a 20-year partnership with industry leaders and analysts, CrmXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. As an early pioneer of Virtual Conferences (over 15 years), CrmXchange understands the role an industry website plays in peer-to-peer communication. Known by our audience as the “event site”, CrmXchange has gained a reputation as an organization of experts in the hosting and marketing of webcasts and other online events.