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CX innovator Chattermill expands into Africa

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Geraldine Cashman
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CX innovator Chattermill expands into Africa

GLOBAL CX INNOVATOR, CHATTERMILL, EXPANDS INTO AFRICA

 

  • ·        Africa is the latest market to be targeted by Chattermill. The company is also expanding rapidly across North America, Europe, LATAM and APAC
  • ·        YOUKNOW Digital will work as the African reseller, distributor and support arm for Chattermill in the region

 

Chattermill, a Unified Customer Intelligence platform revolutionising how consumer feedback, support, and conversation data is utilised, today announced a new partnership with technology specialists YOUKNOW Digital to expand operations into Africa. YOUKNOW Digital are experts in connecting the best global technology companies with African enterprise brands, supporting them with a locally specialised team.

 

Through this partnership, YOUKNOW Digital will work as the African reseller, distributor and support arm for Chattermill in the region. The focus will be on bringing superior CX technology used byt blue chips such as Uber, Amazon and H&M to African companies, and ensuring that these organisations get the unfiltered truth about their customers so that they can transform their brands’ customer experience.

 

Mikhail Dubov, CEO & Co-Founder of Chattermill, commented: “By working with YOUKNOW, Chattermill will be able to bring the tools African companies need to understand their customers and thrive. We cannot wait to start this collaboration and we know we are in expert hands with the YOUKNOW team. We are excited to see what the future holds for both our companies.”

 

Kelvin Jonck, Chief Executive Officer at YOUKNOW, said: “Having previously worked with some of the Chattermill team through different organisations in the past, we’ve already gone through the vital phase of building relationships as partners, which allows us to solely focus on bringing the magic of Chattermill to our African client-base. The Chattermill solution will be a huge benefit to businesses across Africa that want to understand their customers' frustrations and improve their customer experience.”

 

— ENDS —

 

Notes to Editors

 

About Chattermill

Chattermill Unified Customer Intelligence Platform enables CX teams to get the unfiltered truth about their customers so that they can transform their brands’ customer experience. Using cutting edge artificial intelligence, Chattermill unifies and analyses customer experience data across the entire customer journey – from app store reviews to post-purchase survey feedback – giving businesses deep insight into how their customers really feel, and ultimately, enabling them to build customer experiences that are built on the customer reality. With access to what customers really think about products, services, and customer experience, Chattermill enables businesses to operate based on intelligence, instead of opinion. 

 

Learn more about Chattermill: Website | Twitter | Medium | LinkedIn | Facebook

 

About YOUKNOW Digital

YOUKNOW Digital was formed in 2013 as a technology-focused leader bringing global expertise to the African continent. Its mission is to continually identify the best global technology companies and deliver them to African enterprise brands. 

 

Learn more about YOUKNOW Digital: Website | LinkedIn | Twitter | Facebook

 

Press Contact: 

Cathy White, CEW Communications for Chattermill

cathy@cewcomms.com

+44 (0)7791232834

 

Renata Miranda, CEW Communications for Chattermill

renata@cewcomms.com 

+44 (0)7427068934


Chattermill

Chattermill Unified Customer Intelligence Platform enables CX teams to get the unfiltered truth about their customers so that they can transform their brands’ customer experience. Using cutting edge artificial intelligence, Chattermill unifies and analyses customer experience data across the entire customer journey – from app store reviews to post-purchase survey feedback – giving businesses deep insight into how their customers really feel, and ultimately, enabling them to build customer experiences that are built on the customer reality. With access to what customers really think about products, services, and customer experience, Chattermill enables businesses to operate based on intelligence, instead of opinion. 



YOUKNOW

YOUKNOW Digital was formed in 2013 as a technology-focused leader bringing global expertise to the African continent. Its mission is to continually identify the best global technology companies and deliver them to African enterprise brands. 

 

Learn more about YOUKNOW Digital: Website | LinkedIn | Twitter | Facebook