FOR IMMEDIATE RELEASE
Calabrio Unveils AI-Powered Solution to Enhance Patient Care, Accessibility, and Equity in Healthcare
Calabrio, a leader in workforce performance, is expanding its role in the healthcare industry through a transformative new initiative aimed at improving patient care and access. The company has announced a partnership with several key players in the field, including ORX, Queen’s University, WELL Health Technologies, and DIGITAL, Canada's Global Innovation Cluster for digital technologies. This collaboration, known as CareAI, seeks to harness the power of AI to streamline healthcare services, enhance the patient experience, and improve operational efficiency across virtual and human-powered healthcare contact centers.
In partnership with these industry leaders, Calabrio is investing $30 million in the initiative, with $14 million secured from DIGITAL. Calabrio’s acquisition of Wysdom—an innovative partner in the CareAI initiative—has enabled the development of Bot Analytics, a solution that enhances agent performance and optimizes patient-agent interactions. By incorporating Bot Analytics into the new AI-driven platform, this initiative aims to revolutionize the way healthcare organizations manage both virtual and human agents, ensuring greater efficiency, better patient outcomes, and a higher return on investment for healthcare providers.
Transforming Healthcare with AI for Patient-Centered Care
The CareAI initiative is designed to address several key challenges facing healthcare contact centers today, with a focus on improving patient-centered care through cutting-edge AI and machine learning tools. Some of the key features of the initiative include:
- Personalized Patient Care: AI-driven solutions that enhance personalized care, reducing administrative burdens and allowing healthcare professionals to focus on what matters most—patients.
- Alleviating Health Professional Shortages: Automating workflows to help ease the strain on healthcare professionals and ensure more effective, timely care.
- Multichannel Communication: Streamlining patient access through integrated phone, email, live chat, and social media platforms to improve communication and experience.
- Advanced Analytics: Using data insights to improve agent productivity, reduce wait times, and enhance decision-making capabilities for healthcare providers.
- Optimized Support: AI tools to understand both patient and provider needs, creating a seamless, efficient support system.
- Scalable Solutions: Adapting to fluctuating demand, such as during flu seasons or spikes in virtual health consultations, to ensure consistent and efficient care.
“Calabrio has long been committed to providing AI-powered solutions that enhance healthcare contact center performance and patient interactions,” said Dave Rhodes, CEO of Calabrio. “This groundbreaking partnership underscores our shared mission to drive innovative solutions that improve access to healthcare, empower healthcare providers, and ultimately help enhance the overall patient experience.”
About Calabrio
Calabrio Unveils AI-Powered Solution to Enhance Patient Care, Accessibility, and Equity in Healthcare