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CallMiner to Host Master Class Workshop, Meet the Customer, and Demo Theater Events at Customer Contact Week 2018


Kate Davis
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CallMiner to Host Master Class Workshop, Meet the Customer, and Demo Theater Events at Customer Contact Week 2018

CallMiner, customer, and partner representatives on site to provide expert knowledge of customer engagement analytics.

Waltham, MA – June 12, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today the details of its hosted events and activities as an exhibitor at Customer Contact Week 2018. CallMiner will host a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception.

The Master Class Workshop, titled “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” will be held on Tuesday, June 19thfrom 2:15-5:00 p.m., PT. Representatives from CallMiner customer SiriusXM will be co-hosting the workshop to share personal experiences with attendees. To register for the workshop, conference attendees can visit https://www.customercontactweek.com.

CallMiner’s Moscow Mule Reception will return for the 3rd year during the Exhibit Hall Happy Hour on Wednesday, June 20th from 5:30-7:00 p.m., PT, in CallMiner Booth #314. Conference attendees can visit the booth anytime prior to the happy hour to pick up a poker chip to guarantee a Moscow Mule mug to take home after networking with CallMiner staff, our partners, and industry peers in our reception lounge.

On Thursday, June 21st, CallMiner will host a Meet the Customer event to speak with Emily Deragon, Senior Solutions Manager of Speech Analytics at SiriusXM in CallMiner Booth #314 from 9:50-10:50 a.m., PT. Deragon will share expert advice in organizing a speech analytics program, establishing Key Performance Indicators, and achieving ROI and corporate goals.

CallMiner will also be hosting demonstrations of CallMiner solutions and solutions from our partner Authority Software, LiveVox, and Netlink every 15 minutes in our Demo Theater during the entirety of the Contact Center Week exhibitor hours of June 20th 9:50 a.m. – 7:00 p.m. and June 21st 9:50 a.m. – 4:15 p.m.  Attendees are encouraged to visit the Demo Theater for scheduled demos or www.callminer.com/demoto schedule a personalized demo at your convenience.

For more information about CallMiner, visit www.callminer.com/CCW. Also be sure to follow us on Twitter @callminer for the latest event updates and activities.

About CallMiner

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in real-time, they can dramatically improve the rate of positive outcomes.  With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement.  Highlighted by multiple customer achievement awards, including six Speech Technology implementation awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum. www.callminer.com.