LAS VEGAS (PRWEB) JULY 8, 2019 - Global leader in large-scale cloud-based contact center technology, Content Guru Inc., today announced it will join forces with Japanese electronic commerce company Rakuten, Inc. at Customer Contact Week (CCW) in Las Vegas, Nev., to showcase how intelligent automation is used to deliver superior Customer Engagement and Experience.
CCW, which this year is celebrating its twentieth anniversary, is the foremost conference and expo for CX, contact center and customer care professionals. Content Guru will be located in stand #1102 at the Las Vegas event, which takes place June 24 – 28, 2019, at The Mirage Hotel.
Content Guru will exhibit at the event joined by “the Amazon of Japan,” Rakuten. Telling the story of a relationship with Content Guru that began at CCW Las Vegas in 2017, Rakuten will highlight how it has successfully used the solution provider’s cloud-based storm® platform to transform customers’ experiences when they contact the company and its thousands of merchants.
Content Guru will host a workshop on Tuesday, June 25, titled “Next Generation Omni-Channel Contact Center: AI, NLP, Web Chat & Chatbots,” which will be led by Deputy CEO Martin Taylor. At the center of this discussion will be how Content Guru utilizes intelligent automation through storm to enable organizations to provide high-quality customer service.
Martin Taylor said: “Content Guru’s partnership with Rakuten originally began from conversations at CCW Las Vegas, so this event will always have a special place in our hearts. The quality of customer service has become the crucial differentiator between businesses. The CCW conference allows us to put front-and-center Content Guru’s vision to place organizations head-and-shoulders above their competition by providing the best Customer Engagement and Experience.”
About Content Guru
Leader in simplifying complex communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organizations in multiple countries. The largest privately-owned provider of contact center solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent technology sector research provider, Megabuyte, in its 2018 Megabuyte50 private company scorecard rankings, while Content Guru is listed in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe.
The Group’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Redwood Technologies Group ensures contact centers meet the needs of every customer, seamlessly. storm is used by hundreds of organizations across the US, Europe and Asia-Pac, in sectors ranging from finance and government to travel and utilities. Customers relying on storm for mission-critical services include NHS 111, UK Power Networks, G4S, Serco and Rail Delivery Group.