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Inference Solutions Wins APPEALIE SaaS Customer Success Award


Allison Wilson
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Inference Solutions Wins APPEALIE SaaS Customer Success Award

SAN FRANCISCO, CA – (September 26, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, has won a 2019 APPEALIE SaaS Customer Success Award.

The APPEALIEs are awarded annually to SaaS applications that demonstrate excellence through innovation, customer delight and dedication to constant improvement. Customer Success Award applicants submitted their top customer case studies and outcomes to be evaluated by customer success experts, and the winning companies were honored at the 2019 APPEALIE SaaS Conference in San Francisco.

“The expectations of today’s software buyers and users increase each year," said Matt Harney, founder of APPEALIE. "Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences.”

Dozens of tier 1, 2, and 3 telecommunications providers around the world use Inference to power self-service and real-time communications for leading brands. Inference's Virtual Agents automate the routine and repetitive conversations handled by live sales and service agents, using speech recognition, text-to-speech and natural language processing from multiple vendors including Google and IBM. These technologies make it easier for customers to get support through an automated system because the complexity of the interaction can be dramatically simplified. Increased automation and conversational self-service results in reduced costs, improved compliance and better customer experiences.

“We’re honored to be recognized with APPEALIE's SaaS Customer Success Award as we continue innovating our platform to deliver the latest AI and speech technologies to our rapidly growing community of customers and partners," said Callan Schebella, CEO of Inference Solutions. "Inference provides an attractive solution for many of our customers because they can use it to build and deploy advanced self-service applications without a team of developers. It also enables them to build new functionality using a visual, drag-and-drop interface. Those applications are delivered on-net through telecommunications service providers, allowing organizations of all sizes to serve and support their customers with advanced, conversational self-service experiences."   

To learn more about how Inference Solutions is helping telecommunications carriers and contact center software providers build and deploy IVA solutions for their customers, visit www.inferencesolutions.com.

About Inference Solutions

Founded in 2011 and headquartered in San Francisco, Inference Solutions is a global provider of Intelligent Virtual Agents for sales and service organizations. Inference’s AI-powered Intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents today over voice, chat and text. Inference is trusted by organizations around the world – from small business to the Fortune 5000. Businesses and government organizations trust Inference to streamline inbound and outbound customer communications and service. Inference is resold by T1, T2 & T3 carriers, as well as by UC and Contact Center software providers to extend their automated self-service capabilities. For more information, visit http://www.inferencesolutions.com/.