Home > Press Releases

Khaleej Times CX Evolve Forum ventures into the Saudi market.


Kriti Dhamija
Dubai, UAE

Khaleej Times CX Evolve Forum ventures into the Saudi market.

CX Evolve to reconnect global and regional CX community in the 2nd edition, in Riyadh on 21st February set to explore winning CX strategies


The Kingdom is on the cusp of a CX revolution. According to a 2020 report, 96 percent of businesses in Saudi Arabia listed customer experience as a top priority. In the current scenario, where market conditions are constantly changing, a great customer experience breeds loyalty, which boosts overall brand well-being.

Khaleej Times is proud to announce the launch of its highly-anticipated Customer Experience Conference, CX Evolve – 2nd edition, set to take place at Riyadh, the heart of Saudi Arabia.

With a focus on delivering exceptional customer experiences, the conference will bring together industry leaders, experts, and innovators to share their insights and best practices on how to enhance customer satisfaction and drive business growth. Attendees will have the opportunity to participate in interactive sessions, network with peers, and hear from keynote speakers who are shaping the future of customer experience. The summit works to further awareness of emerging technologies, increase understanding of solutions to ease enterprise-level CX challenges, and facilitate networking to build a strong sense of community.

The conference is expected to attract participants from a wide range of industries, including telecommunication, government, banking, healthcare, e-commerce, and retail where all attendees will be presented with a tremendous opportunity to network with one another as well as with a range of top global brands who will also be participating in the event.

Saudi Arabia has the largest consumer market in the Arab world and is poised to grow its nascent ecommerce sector, yet providing a stellar customer experience (CX) is something that needs to be addressed. Under the theme, ‘Turn Customers Into Fans’, this thought leadership CX Forum, supported by CXSA, is designed to support CX reforms in alignments with Saudi Arabia’s Vision 2030 agenda, advocating the boom of customer-centric businesses as it calls upon a diversified smart economy for the future.

Interactive sessions at CX Evolve KSA will provide takeaways on developing a team of CX champions, combining digital, cognitive and interpersonal skills, Voice of the Customer, Intelligent automation, Power of Personalization and how enterprises can revamp their learning and development programmes for customer-facing roles. The event will offer the 250+ CX leaders a content-rich conference format for a day, where the full spectrum of smart CX applications into KSA businesses and MENA organizational culture will be discussed.

"We are thrilled to bring this exciting conference to the region and provide a platform for professionals to come together, learn and collaborate on how to deliver exceptional customer experiences," quotes “Name, designation”. "As the customer experience landscape continues to evolve, it's crucial for companies to stay ahead of the curve and implement innovative strategies that drive customer engagement and loyalty."

On highlighting the significance of CX Evolve, “Name & Designation” adds, “As we move into the future, the demands of the modern customer are constantly evolving. Customers are demanding more from their experience with brands, forcing companies to innovate where possible. Staying ahead of the needs of this evolving customer is essential to proactive success in the Saudi Arabian market, but this means addressing the challenge of data accessibility to unlock the potential of big data set insights. Our endeavor is to liaise and bring tech players and marketers together so brands can add value to their customers while meeting business goals”.

The event will feature the best of KSA’s top notch CX speakers and innovative thinkers from leading brands and organizations who have established CX, EX & Customer Loyalty at the top of their boardroom agenda. The stellar line-up from Saudi Broadcasting Authority, Ministry of Culture, Exotel, Riyadh Municipality, Mobily, Digital Government Authority and so many more, will share insights into how digital experiences are transforming the way we work, transact, communicate, and live in an ever-changing world. With interactive keynote sessions, expert-led panels and line case studies, CX Evolve aim to pack value into every minute of the attendee experience, covering the topics that mean most to the CX industry.

A dedicated zone will showcase CX solutions providers making headlines and enabling CX developments across the Middle East, including their esteemed sponsors – Exotel - Customer Engagement Partner, Content Square - Strategic Sponsor, Majorel, Question Pro and Survey2Connect - Gold Sponsors, ZOHO - CRM Partner and Freshworks – Supporting Partner, demonstrating successful capabilities in unified CX, CX measurement, CX service design, CX management and intelligent CX processes.

For more information on the Customer Experience Conference, including registration and sponsorship opportunities, visit: https://khaleejtimesevents.com/cx-evolve2022

Don't miss this opportunity to join the conversation and shape the future of customer experience. Register today and be a part of the movement!

Khaleej Times Events

Khaleej Times Events brings the power of our newspaper to live in-person and virtual experiences, featuring dynamic discussions with top CEOs, investors, entrepreneurs, policymakers, and innovators. With unique full-day, half-day, and salon programs led by renowned Khaleej Times anchors and reporters, our events deliver actionable insights, unmatched networking, and valuable sponsorship opportunities.