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Loyalty360 Announces Winners for 2022 Loyalty360 Awards at Loyalty Expo




Loyalty360 Announces Winners for 2022 Loyalty360 Awards at Loyalty Expo


Loyalty360, The Association for Customer Loyalty, is proud to share the winners of the 2022 Loyalty360 Awards, which were announced on September 20 during Loyalty360's Loyalty Expo in Charlotte, North Carolina. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in ten categories, each representing a key facet of a brand’s customer loyalty focus.

Winners for the Loyalty360 360 Degree Awards were also announced during the ceremony. These awards recognize the brands and suppliers with the best overall weighted average finishes across multiple categories and the suppliers that had the highest weighted average client or multiple clients finished across categories.

The winners of the 2022 Loyalty360 Awards are as follows:
B2B Customer Loyalty

  • Platinum: Signia US
  • Gold: Bank of America
  • Silver: Aristocrat
  • Bronze: Avnet
  • Honorable Mention: Aquatrols

Customer Loyalty Innovation and Transformation

  • Platinum: Del Taco
  • Gold: Chipotle
  • Silver: SCENE+
  • Bronze: Wyndham Hotels & Resorts
  • Honorable Mention: European Wax Center

Program Partnerships

  • Platinum: Bal Harbour Shops
  • Gold: Floor and Decor
  • Silver: Wyndham Hotels & Resorts
  • Bronze: SCENE+
  • Honorable Mention: Bank of America

Customer Insights & Metrics

  • Platinum: Sleep Number
  • Gold: Johnson & Johnson
  • Silver: Papa John’s
  • Bronze: TELUS

Creative Campaign

  • Platinum: MGM Resorts International
  • Gold: AMC Theatres
  • Silver: Giant Food
  • Bronze: Sleep Number
  • Honorable Mention: Dave & Buster’s

Customer Loyalty Strategy

  • Platinum: Blue Buffalo
  • Gold: Wawa
  • Silver: Urban Outfitters
  • Bronze: ExxonMobil
  • Honorable Mention: Hibbett City|Gear

Loyalty Program Design

  • Platinum: Adidas
  • Gold: Bank of America
  • Silver: McDonald’s
  • Bronze: Caesars Entertainment
  • Honorable Mention: Ally Financial

Technology and Trends

  • Platinum: Ooredoo Qatar
  • Gold: Goodcents
  • Silver: Wawa
  • Bronze: Adidas
  • Honorable Mention: Caesars Entertainment

Incentive and Reward Design

  • Platinum: Chipotle
  • Gold: MOL Group
  • Silver: Chico’s FAS
  • Bronze: Certified Angus Beef
  • Honorable Mention: TELUS

Social Impact and CSR

  • Platinum: Tim Horton’s
  • Gold: The Vitamin Shoppe
  • Silver: Floor and Decor
  • Bronze: TELUS
  • Honorable Mention: Ally Financial

360 Degree (Supplier)

  • Platinum: Brierley
  • Gold: Brandmovers
  • Silver: Augeo
  • Bronze: SessionM
  • Honorable Mention: Clutch

360 Degree (Brand)

  • Platinum: Bank of America
  • Gold: Adidas
  • Silver: TELUS
  • Bronze: Floor and Decor
  • Honorable Mention (tie): SCENE+, and Wyndham Hotels & Resorts

“The Loyalty Expo and the Loyalty360 Awards are crucial pieces of our mission at Loyalty360,” said Mark Johnson, CEO, Loyalty360. “We hear from attendees time and time again that the case studies presented by these finalists are among the best stories of the event, and this year we were thrilled with the quality of this year’s final presentations. The 2022 Loyalty360 Award finalists have proven their dedication to loyalty through one or more of the most important facets we put forth as this year’s categories. From their internal commitment to the qualitative and quantitative metrics supporting their efforts, these award winners are in the vanguard of customer loyalty and experience.”

Carly Stemmer Ivory, Vice President at Loyalty360, added, “With 41 unique brands selected as finalists over ten categories, the 2022 Awards were one of the most competitive set of awards yet. This year’s finalists come from a variety of industries and have shared a wide range of loyalty and customer experience strategies, programs, and initiatives in their submissions and presentations. The interest and variety in this year’s awards speak volumes about the growing interest in customer loyalty and suggest that there is not a one-size-fits-all approach or solution that can define a brand’s success. Brands’ unique insights and stories are what makes their participation in the Loyalty360 Awards great, and we look forward to their journeys and continued success.”

For more information on Loyalty Expo or the Loyalty360 Awards, contact Loyalty360.

About Loyalty360 Loyalty360 is the only objective community for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, we've created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer. Visit us at Loyalty360.org or follow us @Loyalty360.

About Loyalty Expo

Loyalty Expo is a VoC-driven, best-practice-focused customer loyalty and reward conference. Market leaders share their experiences and insights on customer retention strategies and trends. In addition, the Expo provides the knowledge necessary to guide customers on the path to loyalty and has earned a reputation as one of the industry’s premier events.