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Luxury Escapes Selects Noble ShiftTrack for Workforce Management


Lee Allum, Tina Tomberlin
1200 Ashwood Parkway, Suite 300
Atlanta, Georgia 30338
lallum@noblesystems.com, ttomberlin@noblesystems.com

Luxury Escapes Selects Noble ShiftTrack for Workforce Management

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is pleased to announce our recent partnership with Luxury Escapes, a leading provider of travel and holiday packages for travel in Australia and internationally. The company has more than two million subscribers with customers across Australia, New Zealand, Singapore, India, Hong Kong, the US, and the UK.

Luxury Escapes is focused on providing exceptional experiences for its travelers, and their contact center interaction is a key part of the customers’ journey. The organization selected the Noble ShiftTrack WFM solution to improve their Melbourne-based Customer Experience operations. The system’s robust workforce management tools will allow Luxury Escapes to improve its strategic management with accurate forecasts for workload and staffing needs, making sure they have the right staff scheduled, including remote agents, at the right times.

Kelli Carpanini, Head of Customer Experience at Luxury Escapes, said, “The ability to manage staffing to meet customer demand and service levels goals is critical for the contact center, especially when dealing with remote agents and with mixed teams of on-site and remote resources. We chose Noble Systems because of their experience and ability to give us a right-sized solution that will help us deliver an improved customer experience, as well as reduce management time and costs.”

Chris Hodges, Noble SVP Sales and Marketing, commented, “Noble Systems has extensive experience in providing cost-effective contact center solutions that help companies create better customer experiences. We’re proud to be working with Luxury Estates to help them support their workforce, so they can focus on delighting their customers.”

About Noble Systems

About Noble Systems

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, Analytics, and Gamification technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, robotic process automation and decisioning, workforce management, and gamification. With a portfolio of more than 210 patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.

About Luxury Escapes

Luxury Escapes believes that everyone deserves a great holiday. Luxury Escapes partners with some of the world's best known and loved travel brands to change the way you book and experience a holiday. With more than three million subscribers and customers and teams across four continents, it is one of Australia's largest eCommerce businesses. www.luxuryescapes.com