Company placed highest for ability to execute, also evaluated for completeness of vision
LONDON, 26 October, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Centre as a Service, Western Europe, for the second consecutive year.
Gartner’s Magic Quadrants objectively depict the vendor landscape in various technology sectors. Vendors are assessed against strict criteria and those who successfully appear in the Gartner Magic Quadrant fall into four categories: Leaders, Challengers, Niche Players and Visionaries depending on their completeness of vision and ability to execute.
Over 700 primarily mid-market and enterprise customers rely on NewVoiceMedia for a range of customer engagement use cases, from inbound customer support to outbound sales, including worldwide brands like Adobe, Siemens, Time Inc., FundingCircle, and Rapid7. The company has also announced several recent victories including being named by Forbes for the third consecutive year as one of the world’s top cloud companies and honoured in the Sunday Times Hiscox Tech Track 100, an annual league table which ranks Britain’s technology, media and telecoms companies with the fastest-growing sales.
NewVoiceMedia recently unveiled its fully-integrated omni-channel solution which enables businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. Organisations can now route voice and interactions through email, chat, SMS, video and social channels in an integrated and unified manner, uniformly empowering digital and voice agents, optimising resources and improving management of KPIs across all customer interaction channels.
Dennis Fois, CEO of NewVoiceMedia, commented, “We are delighted to have been positioned as a Leader in the Magic Quadrant for Contact Centre as a Service, Western Europe by Gartner, for the second consecutive year. We operate in a multi-billion-dollar market that is accelerating its transition to the cloud. Our cloud contact centre and inside sales platform, with its market-leading CRM integration capabilities, helps companies worldwide outcompete on customer experience by bridging the conversation gap from digital interactions to voice, making every conversation great.
“Our company has seen rapid growth and success, owing to our total commitment to helping our customers deliver a better, more emotive customer experience. We look forward to continuing to scale operations, accelerate our already impressive growth trajectory and developing world-class customer success for our growing customer base”.
View a complimentary copy of the Magic Quadrant for Contact Centre as a Service, Western Europe: https://www.newvoicemedia.com/resources/gartner-magic-quadrant-contact-centre-as-a-service-2018?utm_source=referral&utm_medium=press-release&utm_campaign=web-report%3A-gartner-magic-quadrant-2018-(pi)
For more information about NewVoiceMedia, visit www.newvoicemedia.com.
Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, Daniel O'Connell, 17 October 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
NewVoiceMedia is a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
NewVoiceMedia's 700+ customers include Canadian Cancer Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe and Vax. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.
In September 2018, NewVoiceMedia entered into a definitive agreement to be acquired by Vonage (NYSE), a business cloud communications leader. The deal is expected to close in the fourth quarter of 2018.