FOR IMMEDIATE RELEASE
Noble Systems to Showcase Award-Winning Gamification Platform at ICMI Contact Center Connections
About Noble Systems
Technology leader to show how gamification catalyzes contact center performance, prevents agent attrition, motivates agents to deliver better customer experiences
Atlanta, Georgia (October 17, 2019) – Noble Systems Corporation, a global leader in omnichannel contact center technology, today announced that it will display its Gamification, Workforce Engagement (WEM), and Omnichannel Customer Contact solutions at ICMI’s upcoming Contact Center Connections, to be held October 28 – 30, 2019 at Hyatt Regency Chicago in Chicago, Illinois.
ICMI Contact Center Connections, formerly ICMI Demo, inspires attendees to reach new heights, guide them in developing a rock-solid customer experience program, and reveal how to create a customer-centric culture that fosters engagement and peak performance from their team. With over 1,000 attendees and 70+ exhibitors, it is designed to help contact center professionals optimize their connections with customers, between internal teams and with management through education, networking and your solutions.
Noble Systems (booth #709) will host attendees throughout the week in the exhibit hall, demonstrating the dramatic impact of its omnichannel solutions on employee engagement and professional development and customer experience.
WHO: Noble Systems
WHAT: ICMI Contact Center Connections
WHEN: October 28 – 30, 2019
WHERE: Booth #709, Hyatt Regency, Chicago, Illinois
The right solutions can help manage the omnichannel experience and ultimately increase customer engagement. By utilizing Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications.
The inherent flexibility of Noble Systems’ solutions empowers companies to adapt to change without sacrificing performance. Its comprehensive products and services offer organizations numerous solutions for managing a wide range of customer interactions, such as omnichannel inbound/outbound communications, quality management, analytics, strategic planning, workforce engagement, and resource management, to help improve the customer experience and streamline agent workflows.
For businesses that need their contact centers to help customers achieve desired outcomes as efficiently and quickly as possible, Noble Systems is a trusted partner who combines 30 years’ industry expertise with a comprehensive portfolio of omnichannel contact center, workforce engagement management, and business intelligence solutions.
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, robotic process automation and decisioning, workforce management, and gamification. With a portfolio of 200+ patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.
The International Customer Management Institute (ICMI) is the leading provider of comprehensive resources for global customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center, from frontline agents to executives. As the voice of the contact center profession, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources since 1985. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com.