FOR IMMEDIATE RELEASE
Semafone achieves Avaya compliance to further improve customer experience
Boston, MA & Guilford, UK – 22 January 2021 — Semafone®, the leading provider of data security and compliance solutions for a secure and seamless customer experience, today announced that its patented data compliance solution Cardprotect Voice+ is compliant with key customer engagement solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.
Cardprotect Voice+ enables businesses to accept payments over the telephone while ensuring that their customers’ sensitive payment data and personally identifiable information (PII) is securely routed directly to the payment service provider (PSP). As the data never enters the merchant businesses’ network infrastructure, the risk of a data breach or fraud occurring is significantly reduced and PCI DSS compliance is dramatically simplified. The application is now compliance-tested by Avaya for compatibility with Avaya Aura R8.1.
Marc Cremer, Semafone EVP of Sales, North America, said; “Being a member of the DevConnect program is great news for our customers, offering them seamless deployment with Avaya’s solutions. Our products are all certified to the highest possible data security standards and we are delighted that Cardprotect Voice+ has passed Avaya’s compliance testing with flying colors.”
Eric Rossman, Vice President, Partners, Developers and Alliances, Avaya said: “We were impressed by Semafone’s commitment to the most rigorous security standards and their unwavering commitment to data security best practices. It is important to us that our customers can confidently choose from third-party solutions, and Semafone’s compatibility ensures the best possible service for our customers.”
Semafone is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Semafone can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more about how Semafone is part of Avaya’s DevConnect program here and Avaya’s other partner programs.
Semafone provides pure cloud and on-premises solutions to contact centers and all businesses accepting payments; enabling them to collect personal data securely across all channels – including the telephone, webchat, social media, email, SMS, QR codes and more. Semafone's patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. This prevents personal data from entering the business and IT infrastructure, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone’s suite of solutions creates a seamless, omnichannel experience that increases sales conversion rates and boosts customer loyalty, while at the same time simplifying compliance.
The company was founded in 2009 and now supports customers in 26 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications, Santander and Sutter Health.
Major investors of Semafone include Octopus Ventures and BGF (Business Growth Fund).
Semafone has achieved the leading security and payment certifications: ISO 27001:2013, UK Cyber Essentials certification, PA-DSS certification for its Cardprotect payment solution, PCI DSS Level 1 Service Provider, registered Visa Level 1 Merchant Agent and Mastercard Site Data Protection (SDP) Compliant Registered Service Provider. To learn more, visit www.semafone.com and follow us on LinkedIn, Twitter and Facebook.
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. For more information, please visit www.avaya.com.