INDIANAPOLIS, June 6, 2019 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, has been named one of Inc. magazine’s 2019 Best Workplaces.
This fourth annual ranking singled out 346 winners based on a survey of 2,000 privately held U.S. companies. The ranking evaluated companies on topics ranging from trust and management effectiveness, to perks and confidence in the future.
The final list of Inc.’s Best Workplaces reflects companies “that have created exceptional workplaces through vibrant cultures, deep employee engagement and stellar benefits,” according to the magazine.
Sharpen’s own culture is driven by a clearly defined set of values, which include a challenging and meaningful work environment, trust and transparency, a community focus, and volunteerism.
“Attracting and retaining top talent is the lifeblood of software companies,” said Mike Simmons, Sharpen’s chairman and CEO. “We get this and have put employees at the center of everything we do—from benefits and perks that reflect their unique needs, to open, two-way dialogue with leadership. We are truly only as good as each individual who works here and I want to thank our team members for their dedication, talent and passion that drive our continued success.”
Sharpen’s workplace mantra is, “employees are not a number, they’re a name.” Beyond treating employees as individuals, the company believes strongly in employee empowerment, according to Kayla Porter, manager of people experience at Sharpen.
“Employee empowerment brings to life individuality,” Porter said. “One way we empower employees is through our Culture Committee, which receives an annual budget and is open to any non-C-level employee. This autonomously run committee solicits input from all employees to execute on activities like group walks, lunch ‘n lawn games at the park, and volunteer projects.”
Sharpen’s non-cookie-cutter approach also manifests in programs such as free access to thousands of online courses, the creation of individual success plans, and professional mentorship opportunities.
“We know that matching benefits with employee values is a top priority, especially for our Millennial team members,” Porter said. “To ensure we’re constantly meeting this need, we conduct an annual employee feedback survey. We’ve used survey results to revamp our review structure and add new benefits. This has played a vital role in helping us maintain an intimate and relevant environment as we grow.”
Having a voice that’s heard is especially important to Sharpen employees. “Sharpen is a progressive company that’s constantly looking to evolve with the ideas that are presented by employees,” said Ritch Caudill, senior manager of channel partnerships at Sharpen. “We all feel like we have a voice in the overall direction of the organization’s success.”
In addition to being empowered and listened to, having meaningful and impactful work is another top priority at Sharpen. “The best part about working at Sharpen is seeing your work make an impact,” said Noah Coffey, senior user experience developer at Sharpen. “You feel like an important part of a larger team that depends on each other to be successful. Company outings, team events and a casual environment help make for a fun work life. But working with a team of driven and approachable people really sets my experience here apart.”
To learn more about Sharpen benefits and career opportunities, visit https://sharpencx.com/careers.
To view the full list of Inc. magazine’s 2019 Best Workplaces, visit https://www.inc.com/best-workplaces-2019.html.
Sharpen Technologies is a customer experience technology provider that offers mid-size to large organizations an agent-first omnichannel cloud contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Functionality includes omnichannel routing, omnichannel IVR, supervisory monitoring, analytics, reporting, workforce optimization and more. Sharpen is a recipient of the 2018 Stevie American Business Awards for Product Developer of the Year and Best New Product. The company was also named among the 2018 Best Places to Work in Indiana and was ranked among Inc. magazine’s 2019 Best Workplaces. In addition, Nemertes Research named Sharpen a 2018 Top Rated Contact Center Solutions Provider. Sharpen was founded in 2011 and serves more than 250 customers. The company is headquartered in Indianapolis, Ind. Visit Sharpen on LinkedIn, Facebook, YouTube, Twitter and the Sharpen blog.