eGain Named a Visionary in the 2024 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

Powered by Conversational and Generative AIand built on a trusted knowledge foundation, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. Itcomprises three capability-rich hubs—AI Knowledge Hub, Conversation Hub, and Analytics Hub—built on a composable experience platform. 

“We are pleased to be named a Visionary in the Gartner report,” said Ashu Roy, eGain CEO. “Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days™ and SafeSwitch™.” 

Gartner clients can click hereto access the report.  

GARTNER and MAGIC QUADRANTare registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.