Agami-Tech Pvt Ltd – Intalk.io

About Intalk.io

Agami-Tech’s flagship product inTalk is a Multi-Channel Contact Center platform based on WebRTC technology that transforms your browser into a full-featured agent-desktop phone enabling customers to initiate contact with the Customer Service agent directly from the website and without the need to install additional third-party plugin/applications. inTalk is a feature-rich platform which enables businesses easily adapt to any complex Multi-Channel process needs and also empowers them to create integration API’s on the fly. It is completely user customizable and programmable and can be offered both on Cloud and Premise (CAPEX & OPEX)

  • ACD
    • Multiple Skill Groups Supported
    • Supervisors Can Log Out Agents Remotely
    • Listen and Monitor Agent Conversations
    • Multiple Announcements and Music Treatment Provided
    • Skill Based Routing
    • Supervisor Can Change Skill Groups
  • CTI
    • Multisite Routing
    • Queue Optimization
    • Abandoned Call Recovery
    • Screen Pop
    • DeskTop Integration
  • Dialer
    • Outbound Dialer
    • Preview Dialer
    • Predictive Dialer
    • Answering machine detection
    • Proactive outbound
    • Call Compliance US
    • Call Compliance Canada
    • Call Complinace Other
    • Outbound Multi Channel Engagement
  • IVR
    • Accurate prediction of expected wait time in queue
    • Natural languge speech recognition?
    • IVR and Channel Testing
  • Intelligent Virtual Agent (IVA) assistance
    • Automatic Callback
    • Customer Preference And Behavior Based Menus
    • Speech Recognition
    • Text-to-speech (TTS)
    • Seamless Transfer of customer information from self-service to agent
    • Universal Queueing
    • Real Time Reporting
  • Social Media
    • Threading of Messages
    • Social Media Workflow
    • Video
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified Administration
    • Unified Reporting
    • eMail Management
    • Unified Comminications
  • PBX
    • IP PBX
    • VoIP Phone System
  • WEB Capability
    • Web Chat Capability
    • Web Co-browsing/screen sharing
    • Web Virtual Assistance
    • Web Click-to-Call
    • Web Self - Service
    • Web Callback
    • WebRTC
  • Analtyics
    • Desktop Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Customer Journey mapping
    • Social Media Monitoring
    • CSAT/NPS Measurement
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Help identify strengths and weaknesses
    • Track individuals training requirement
    • Link specific areas of skill development
  • Training and Coaching
    • agent coaching
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Web interface
    • Schedule for call recording
    • Playback for any LAN/WAN workstation
    • Speech Analytics
    • Analytics based on keywords or phrases
    • Screen Playback synchronized with audio
    • Instantaneous call retrieval
    • VoiP recording
    • Voice and screen saved in standard file formats
    • Calls automatically routed to evaluators
    • Search for call on Ad hoc basis
    • Efficiency in filling out forms
    • Integrated Reporting
    • Multi-site Recording
    • Screen Recording
    • Virtual Contact Center Recording
    • Compliance monitoring
  • Language Capabilities
    • Multi Language Capabilities
  • BPO
    • Inbound
    • Outbound
    • Blended
    • BPO Chat
    • BPO Email
    • BPO Social
    • BPO Onshore
    • BPO Offshore
    • Virtual agent recruitment/staffing
  • Other
    • Sales force automation
    • Customer Support Ticket Management
    • Knowledge Management
    • Help Desk Software B-B
    • Headsets
    • Toll Free Numbers
    • Help Desk Software B-C
    • Email Management
  • Chat
    • SMS/Text
    • Facebook Chat
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • SugarCRM Integration
    • Front and Back Office Integration
    • Other Consulting Services
    • Data Recovery Services

Directory Categories

  • Contact Center ACD Systems
  • Call Center Agent Monitoring Software
  • Call Center Predictive Dialer Software
  • Call Center Speech Recognition Software
  • Chat and Virtual Agents
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Contact Center Messaging