CRMX Preferred Vendor
Eureka Customer Engagement Platform
The Eureka API is a standards-based programming interface for accessing and sharing analytics and transcription data from the Eureka Engagement Analytics platform. Eureka API enables insight from 100% of customer interactions to be integrated at scale with corporate metadata and existing systems. Standards-based programming resources make it easy to securely capture and integrate customer dialog, sentiment and agent performance along with chats, email and other data for mining and analysis. Agile customization for data acquisition, enrichment and presentation is facilitate with a stands-based foundation.