CallMiner – API

About CallMiner

CallMiner’s mission is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. CallMiner’s market leading cloud-based interaction analytics platform Eureka automatically analyzes contacts across all communication channels: calls, chats, emails, SMS, surveys and social. Over 2 billion hours of conversations are mined per year to improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.

About API

The Eureka API is a standards-based programming interface for accessing and sharing analytics and transcription data from the Eureka Engagement Analytics platform. Eureka API enables insight from 100% of customer interactions to be integrated at scale with corporate metadata and existing systems. Standards-based programming resources make it easy to securely capture and integrate customer dialog, sentiment and agent performance along with chats, email and other data for mining and analysis. Agile customization for data acquisition, enrichment and presentation is facilitate with a stands-based foundation.

  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Voice of the employee
    • Customer Journey mapping
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Help identify strengths and weaknesses
    • Track individuals training requirement
    • Link specific areas of skill development
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Speech Analytics
    • Integrated Reporting
  • Language Capabilities
    • Multi Language Capabilities
    • Multi Lingual text analysis
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents

Directory Categories

  • Call Center Agent Monitoring Software
  • Data Analytics
  • Speech Recognition Software