Genesys

About Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel customer experiences, journeys and relationships. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 25 billion contact center interactions per year in the cloud and on premises. 

About Genesys

Whether you’re a global enterprise or a small business, get one customer service platform to meet the needs of your entire team. With Genesys customer service software, you can meet or exceed daily KPIs, promote your products and services, increase productivity, streamline processes and arm your team with tools and training. Seamless integration with your CRM system and other applications ensures a reliable, consistent customer experience.

Directory Categories

  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Help Desk
  • Predictive Analytics - Speech Predictive Analytics Software
  • Multichannel - OmniChannel Call Center Software
  • Robotic Process Automation
  • Social Media - Social CRM
  • Unified Communications
  • Unified Desktop
  • Workforce Optimization
  • Mobile Contact Center
  • CIM and Customer Care Resources
  • ACD - Automatic Call Distributor Systems - Call Routing Software
  • Performance Management
  • Contact Center Monitoring, Recording and QA
  • Call Center Remote Agents
  • Call Center Workforce Management
  • Contact Center Customer Self-Help Software