Monet Software – Monet WFO

About Monet Software

Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.

With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.

About Monet WFO

Monet WFO is a unified cloud Workforce Optimization solution for contact centers and help desks which includes workforce management, quality management, performance management and analytics. Contact centers & help desks can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels.

Our solution creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform.

Directory Categories

  • Workforce Optimization