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vNICE inContact CXone helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
CXone Omnichannel Routing - Connect customer journeys across any channel, enabling a consistent, personalized customer experience.
CXone Analytics - Get actionable insights from every interaction to drive measurable improvements in customer experience and agent performance.
CXone Workforce Optimization - Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.
CXone Automation & AI - Streamline service delivery with intuitive technology that eliminates mundane tasks and speeds resolution of customer issues for better business outcomes.
CXone Open Cloud Foundation - Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.