Netlink – Lumenore

About Netlink

Lumenore is a suite of advanced products focused on performance management and is designed specifically for B2C companies.

Lumenore’s core products enable and improve:

- Customer interaction insights

- Operational performance

- Quality & compliance

- Workforce performance enhancement

Lumenore utilizes a common dataset to feed its powerful platform to visualize, analyze, actionize, as well as monetize business operations.

About Lumenore

Lumenore is a suite of advanced products focused on performance management and is designed specifically for B2C companies.

Lumenore’s core products enable and improve:
- Customer interaction insights
- Operational performance
- Quality & compliance
- Workforce performance enhancement

Lumenore utilizes a common dataset to feed its powerful platform to visualize, analyze, actionize, as well as monetize business operations.

  • IVR
    • Natural languge speech recognition?
  • Intelligent Virtual Agent (IVA) assistance
    • Speech Recognition
    • Real Time Reporting
  • Social Media
    • Social Media Monitoring
  • Multi-channel - Omni Channel
    • Unified Reporting
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Voice of the employee
    • Customer Journey mapping
    • Enterprise feedback management
    • Social Media Monitoring
    • CSAT/NPS Measurement
  • Workforce Management
    • Track and Support real-time agent adherence
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Help identify strengths and weaknesses
    • Link specific areas of skill development
    • Gamification
  • Training and Coaching
    • agent coaching
  • Quality Monitoring
    • Real-time monitoring of voice and screen
    • Speech Analytics
    • Integrated Reporting
    • Screen Recording
    • Compliance monitoring
  • Language Capabilities
    • Multi Language Capabilities
    • Multi Lingual text analysis
  • Other
    • Email Management
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration

Directory Categories

  • Performance Management