c2o
About c2o
Gone are the days when companies used to hold all customer care activities in-house. In today’s day and age, companies have started outsourcing because they can efficiently cut back on costs since an in-house setup needs time, space, and staff.
c2o has earned its place as the best outsourcing business solution provider in the UK. We are based in Islamabad, Pakistan and provide world-class inbound (exclusively handle calls initiated by the customer), digital marketing, and IT solutions; helping businesses prosper and reach their goals. We are proud to be the only contact centre in Pakistan to hold the 18295 certifications by the International organization for standardization.
Businesses that have chosen c2o have witnessed reduced operation costs and increased efficiency. We provide specialised knowledge and trained agents so they can help provide strategies based on the client’s mood and product.
Our managers have valuable skills and are proficiently trained in call centre management. They solve complex problems of the customers and make sure that all other workers are providing first-class services too. Our call centre staff is organised into a multi-tier support system for more efficient handling of calls and offering multiple solutions.
About c2o
We believe in change and work tirelessly to find new ways to apply our tools. Our niche: simply, the smartest workforce for growth is the secret behind our incredible culture and success.
We pride ourselves on our ability to prepare fully-customized
contact center services and solutions for small and big organizations.
c2o aims to be the brightest start in the contact center sky by constantly evolving and living our core values each step of the way. We are one team with one mission and work in an open and inclusive environment to create value for our clients every day.
- BPO
- Inbound
- Outbound
- BPO Chat
- BPO Email
- BPO Social
- BPO Onshore
- BPO Offshore
- Virtual agent recruitment/staffing
- Other
- Customer Support Ticket Management
- Email Management