CRMXchange - Enterprise Connect Solutions
Enterprise Connect, a conference and expo for “communications
and collaboration transforming business” is mainly a showcase for IP Telephony,
Unified Communications and other issues central to enterprise networks. The event,
which took place March 2017 at the Gaylord Palms in Orlando, FL, also focuses
on technologies and deployment models for the contact center.
APIs for chatbots, artificial intelligence and applications for
gf using contextual information were front and center, companies displayed
solutions to improve the digital customer experience and consultants were out
in force to learn new ways to empower businesses to effectively implement new
technologies more quickly and cost-effectively.
CRMXchange was there to meet with Enterprise Connect
participants from the contact center space to discuss how their solutions could
make a difference to companies seeking to increase operating efficiency and
improve customer satisfaction. In the pdf, we present brief summaries of their
solutions and discuss what differentiates their offerings in the marketplace.
Download the eBook