Development and Directions: SpeechTek - CRMEvolution - Customer Service Experience
The trio of annual events, SpeechTEK, CRM Evolution and Customer Service Experience, covered a broad range of information in three co-located conference programs. On the Customer Solutions Expo exhibit floor, suppliers demonstrated offerings designed to help organizations stay a step ahead of the rapidly evolving needs of their customers, ensured that their systems are operating efficiently on all touchpoints, and took ideas that started in the contact center to new horizons.
CRMXchange met with a number of the innovative vendors. Some were introducing new products, others were tweaking existing applications or unveiling upgrades. A handful of international suppliers were seeking to establish a presence in the North American marketplace.
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