3rd Customer Experience Management for Airports Summit 2020
4-7 February, 2020 | Singapore
ELEVATE YOUR AIRPORT CUSTOMER EXPERIENCE TO A WHOLE NEW
Customer Experience Management has been crucial for Airports
in today’s hyper competitive and hyper connected global marketplace. A
customer’s current airport experience involves uncomfortable crowding lengthy
queues, repetitive and redundant processes, misdirected baggage and a lack of
communication and personalization. This is often compounded by frequent
aircraft delays and missed connections which not only add to the negative
customer experience, but cost airports a huge sum annually.
There are numerous areas of opportunity for improvement in
the day-of-travel and airport journey today, tomorrow and in the future. Plus
the fact that customers (passengers/airlines/or just those visiting) are
getting more and more demanding in the level of customer experience they
expect, airports globally are placing greater emphasis on ensuring the
experience is great and consistent throughout any customer’s journey/lifecycle
to, within and away from the airport.
Taking place from 4 – 7 February 2020 in Singapore, the 3rd Customer
Experience Management for Airports Summit 2020 will be Asia’s premier
networking and learning platform for Airport Operators & Aviation
Authorities to discuss and share insightful experiences on enhancing &
transforming customer/passenger experience to the next level of excellence.
For more information, please visit our website
or email us at firstname.lastname@example.org