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Talkdesk CX Tour 2019 - June

Talkdesk

Presented By: Talkdesk



CX Tour 2019 - June

London UK - June 6th

We’re bringing the Talkdesk CX Tour to a city near you because we know that your top priority is ensuring that you have the right people, processes and technologies in place to serve your organization’s unique needs. We’d love to get you connected with industry leaders and your peers to help move your contact center closer to success.

Link to all cities (will include dates and locations)

Summary of the agenda: 

  • 9:30am - 10:30am - Registration and Networking
  • 10:30am - 12:00pm  - “Welcome to the Future of Experience Innovation”, Tiago Paiva, CEO, Talkdesk + special guests
  • 12:00pm – 1:00pm - Lunch and Networking
  • 1:00pm – 2:00pm - “Predictions for the Future of the Contact Centre”, Martin Hill-Wilson, Founder of Brainfood Consulting
  • 2:00pm – 3:00pm - “Finding your Most Meaningful CX Metrics”, Justin Robbins, Contact Centre and Customer Service Expert, Talkdesk
  • 3:00pm – 3:30pm - Networking Break
  • 3:30pm – 4:30pm - “Punk CX: Why Most CX Projects Fail & How you Can Succeed”, Adrian Swinscoe, CX Expert and Author of “Punk CX”
  • 4:30pm – 4:45pm - “Wrap-up & Next Steps”, Justin Robbins, Contact Centre and Customer Service Expert, Talkdesk
  • 4:45pm – 6:00pm - Networking Reception
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