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CX USA Exchange

15th - 16th June 2021 | Online

CX USA Exchange! This will be a premium, invitation-only event built for today's most senior CX Leaders focusing on innovation and customer service transformation, bringing you cutting-edge learning and quality discussions - and we would love you to be a part of it!

Attend the CX Exchange and find out how to:

  • Create a customer-centric culture to drive competitive advantage
  • Deliver seamless omni-channel experiences to meet increasing customer expectations
  • Harness data and analytics to understand needs, behaviours, expectations and preferences, in order to deliver personalized experiences
  • Embrace digital transformation by leveraging technologies such as AI, machine learning, self-service automation
  • Connect CX with your overarching business objectives in order to measure tangible ROI

Gain practical insights to implement your own CX transformation strategies from the industry's most innovative brands as we welcome speakers including:

  • Chirag Kulkarni, Chief Marketing Officer, Medly Pharmacy
  • Rishi Gupta, Head of International Technology Strategy & Innovation, Taco Bell
  • Jo Lai, Head of Customer Experience & Customer Service, Hopper
  • Karine Poulin, General Manager, Concierge & Premium Customer Experience, North America, Air Canada
  • Julie Dilloway-Knapp, VP Cabins, Virgin Atlantic
  • Brian Cobb, Chief Innovation Officer, CVG Airport
  • Bob Buiaroski, SVP Global Clients COO, State Street
  • M. Musa Imtiaz, Vice President – Global Clients Division, State Street
  • Jennifer Borchardt, VP Omnichannel Experience & Strategy – Wealth Management, U.S. Bank
  • Ken Hubbell, Senior Manager, Instructional Design Strategy & Innovation, Wells Fargo

Click here to Register