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CX Utilities Forum

14th – 15th May, 2019 | London

We're bringing together Europe's CX experts from leading utilities companies, regulators and suppliers to discuss best practice strategies for improving culture, brand, engagement, loyalty, retention and reputation. Directors and Heads of CX, Marketing, Loyalty, Transformation and Digital will be looking for support from technology vendors who can help them achieve their objectives and help solve their unique business problems.

Benefits of Attending CX Utilities: 

  • Change mind-sets and behaviour to build a customer centric company culture
  • Create an engaging end-to-end customer journey
  • Leverage data, insights and analytics to understand the evolving needs of customers
  • Develop a digital transformation strategy that will improve both customer and employee experience
  • Build engagement and trust whilst improving services and experience for vulnerable customers
  • Integrate CX with process improvement
  • Define metrics to measure CX performance and optimise existing strategies  

Click here for more info