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Digital Customer Experience Series – LATAM
Digital Customer Experience Series – LATAM
Strengthen Customer Relations With Digital Strategies
23-24 November 2021 | Virtual
Wisdom’s Digital Customer Experience Series – LATAM Will
Focus on Fostering Stronger Ties With Customers in the Digital Era
Wisdom is proud to announce the first edition of its Digital
Customer Experience Series – LATAM, to be held on 23 and 24 November 2021,
virtually. The event will host high-level industry discussions on how to
provide a more personalised, relevant, proactive, and engaging experience to
the customers across channels.
The event will be an excellent platform for businesses
striving to enhance customer experience through innovative approaches and
translate it to brand building and revenue growth. Industry leaders from global
organisations will share insights and knowledge on how to navigate the
consumer-driven market to deliver a refined customer experience, which is the
#1 business differentiator today.
Featuring panel discussions, informative presentations, and
interactive sessions with experts, the event promises to help businesses with a
better understanding of the tools, technologies, and techniques that are
pivotal to success.
This two-day virtual event will count on 20+ expert speakers from leading organisations including Clientrika, CXLA Customer
Experience Latam Association, CXPY | Asociación Paraguaya de Experiencia del
Cliente, OLX Autos LATAM and LinkedIn
Key Topics:
- Customer experience value chain analysis
- Penetration and growth prospect mapping
- Social impact of CX
- Actionable insight-driven journey maps
- Significance of brand power in customer experience
- CCAAS (Contact Center as a Service) – contact center
evolution/innovation
- UX development at scale: Surveys, Analytics and Online
Testing
- Exploring ways to adapt the employee experience in the
future of work and understanding how it will align with superb customer
experience
- Incorporating CX in the post-pandemic world
- Rising adoption of CXM platforms to decrease customer churn
rates to aid market growth
The Digital Customer Experience Series – LATAM will be a
great platform for professionals to understand how to reduce the pain points in
a successful customer journey and leverage digital technologies to manage
customer expectations more efficiently. For more information, please visit the
official website at digital-customer-experience-latam.com.