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Future of Virtual Contact Centre
Date: 15th September 2021
Time: 1500 BST/ 10:00 ET
What if there was a way for companies to keep contact centre
agents local, whilst keeping costs down and staff turnover to a minimum? Well,
there might just be a way - the virtual contact centre. A 2020 study determined
that $75 billion is lost by businesses annually due to poor customer service
and that 86% of customers would be ready to continue a deal if they are able to
emotionally connect with the customer service agent, this all but pronounces
the need of a virtual contact centre for employees to be able to provide a more
tailored experience to each customer.
As such centres are predominantly hosted in clouds, they are
versatile, allowing businesses to efficiently scale up or down to meet any
change in customer demands. They can scale the technology they possess, as well
as staff available without having to think about adding any space or new
hardware to their present physical location.
Group Futurista is hosting itags “Future of Virtual Contact
Centre” Webinar. It will be a unique platform with 7+ knowledge sessions, 10+
Industry's thought leaders, decision-makers, and solution providers who will
gather virtually to discuss the latest trends, innovations, and all this with
over 150 attendees! There will be discussion over key topics such as
Maintaining Operations for a Fully Remote Team through A Virtual Contact Center
and Evolution of VOC & VOE in The Virtual Contact Centre to mention a few.
There will be some amazing keynote speakers coming to talk such as Evan
Fromberg, Vice president of sales at Krisp.AI, Reno Urza of Mastercard and
more! The event will be on the 15th September and will be sponsored by Platinum
Sponsor Krisp.AI alongwith Media Partners Vendorcom, ECN, Ctalk and
Callcentrehelper.com.
Click here to Register