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Journey of the Connected Customer Virtual Conference

March 26 – 30, 2018


Register Now    

Whether their journey begins on the smartphone in their pocket, the tablet in their backpack or the laptop in their briefcase, consumers can search online for anything, at any time. Today’s connected customer uses all available options and may engage your company on a variety of channels, so you need to make it easy to interact with your organization in the ways that are most comfortable for them. 

The March Virtual Conference “Shaping the Journey of the Connected Customer,” will position you to build more profitable customer relationships by helping you design and consistently deliver more intuitive customer journeys. Register now for four days of information-intensive webcasts offering proven strategies presented by the leading minds in the industry. The curriculum is structured to benefit contact center leaders at all levels - supervisors, managers, directors, and C-level executives - helping you build advocacy and improved results by:

  1. Learning how to reduce Customer Effort – Make it simpler for them to do business with you
  2. Understanding how to anticipate your customer’s needs and provide proactive solutions to meet them
  3. Exploring the deployment of improved customer support tools, including upgraded self-service options and building a knowledge foundation
  4. Establishing new metrics to ensure consistent high-quality service
  5. Mapping your customer journey to provide consistent context across the channels


 Choose the Live Sessions that Best Meet Your Needs...and Catch the Ones You Missed Later



Everyone in your organization can share their newly acquired knowledge. Members of your team can either attend sessions together or take advantage of different session tracks. All sessions are recorded and remain available on demand for two weeks after the conference – giving those who could not attend the opportunity to view the sessions later.


  Find Solutions and Review Product Demos in the Exhibit Hall



Browse the exhibit hall where you can download product videos, and obtain product information, press releases, white papers, and much more.  See what's new.  Sponsors are ready to share the latest innovations that may benefit your contact center. Get details on what you need to manage your contact center without traveling miles or spending time away from your office. View product demos of the newest solutions.


Network with Colleagues and Presenters



Chat with presenters and peers in the virtual lounge, a specially designed virtual networking forum for registered members of this online event. Learn what others are doing, meet colleagues, pose questions, and offer your own insights.