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Aspect - Kelly Burke

aspect.kellyB Kelly Burke Director of Interaction Management, Aspect Kelly brings more than 20 years of experience in the contact center industry to Aspect. She is responsible for defining major new product capabilities for the company’s interaction management solution, including self-service to assisted services strategies, unified communications/social CRM agent desktop, business analytics, and proactive contact for exceptional customer experience and relationship management.

Kelly is focused on developing strategies for tightly integrating omni-channel customer care and collaboration technologies that increase agent efficiency and autonomy while promoting consistent meaningful customer engagement.

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