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NICE Adaptive WFO: Happier agents and a better experience for your customers!


Presented By: NICE


How can today´s manual and repetitive WFO processes be transformed? Let NICE show you how with Adaptive Workforce Optimization!

Build up a detailed picture of all your agents – their strengths, habits and preferences – and use the data to ensure they get the calls they’re best suited to handle. The result? Happier agents and a better experience for your customers

- Increase service levels through intelligent scheduling and forecasting
- Reduce manual processes associated with onboarding
- Improve CSAT through a tighter alignment between customer experience and agent performance
- Build employee retention through personalized engagement plans

Download our e-book to learn more about Adaptive WFO and transform your contact center!