When recruiting and hiring contact center agents, companies have many tools at their disposal. Yet, which ones are the best forward-looking indicators of agent tenure and performance once on the job? The introduction of predictive selection algorithms has added some science to the art of recruiting and hiring high-performing agent talent. In this informational white paper, you will learn how some of these algorithms work, the results they return in terms of increased tenure and performance, and how they can be used in your environment to improve your agent hiring results.
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