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Harnessing the Power of Analytics to Improve Quality Assurance

Verint® Systems

Presented By: Verint® Systems

16 Steps to Getting Started with Analytics-Enabled Quality Assurance

Companies have performed contact center quality assurance the same way for most of the past 30 years. Quality assurance remains an essential and mission-critical business function that must be done on a consistent basis. Speech and text analytics alters and enhances the process by giving companies a way to review as much as 100% of their interactions on a timely and consistent basis.

It’s time for companies to migrate from traditional and outdated processes to an approach that is enabled by technology.

Download this free white paper, “Harnessing the Power of Analytics to Improve Quality Assurance,” from DMG Consulting to learn:
•The 16 steps for applying speech and text analytics to the quality assurance process.
•How to harness the power of analytics to improve customer and agent satisfaction.
•How to move beyond traditional quality monitoring toward a quality program that incorporates insights gleaned from the voice of the customer.