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Contact Center 2017: The Building Blocks for Success


Presented By: USAN

Contact centers need to accomplish numerous goals at once. They need to manage (and exceed) customer expectations. They need to become ever more efficient. And they need to reduce costs. In this Aberdeen Group eBook, learn how Leaders in cloud contact center adoption are achieving these goals, and more. Download the eBook Now!

Topics that are covered:
• What Fuels Cloud Technology in the Contact Center
• The Role of Information Management and Omni-Channel Adoption
• Security Considerations in a Cloud-Based Environment
• How to Equip Agents with the Right Tools to Excel
• Assessing Contact Center Performance with Analytics and Reporting

Free Aberdeen Group eBook Brought to You by USAN.